A practical guide to the psychology of effective communication, suitable for anyone for whom communication in groups is a key part of their job. 'Any reader who has worked in groups and teams will find this book a practical refresher course on established psychological and social psychological views of behavior in groups and workplaces. It is most useful in reminding the reader about the range of possible interpretations of interpersonal communications and the ways that the socio-cultural contexts can affect both message content and interpretation.' - Andrea Meier, University of North Carolina at Chapel Hill, in 'Social Work With Groups'