Sometimes, you can't seem to find the right solution to a problem. You try possibilities that seem like the sure answers, but they don't work. Or it turns out the problem you identified is actually a symptom. This book gives you a set of tools for making sure you identify the real problem to arrive at the right solutions These include a process for assessing and implementing solutions then revisiting your challenge to see what's working and using what you've learned to achieve an even better solution. The Essential Problem Solver provides two important tools: ¿ The Thinking It Through Process ¿ The Six Step Problem Solving Model Underlying both are the key principles of Inclusive and Reflective thinking, which provide the foundation for all effective problem solving.