"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"--
Sam Horn is the founder and CEO of the Intrigue Agency and the Tongue Fu!® Training Institute. As a communication strategist, she helps people design and deliver one-of-a-kind presentations, pitches, books, businesses, and brands that scale their impact — for good. She is an in-demand keynoter and trainer for organizations like Intel, Oracle, and Accenture. Her three TEDx talks and numerous books (including Tongue Fu!, POP!, and Got Your Attention?) have been featured in the New York Times, Fast Company, and Forbes. Her home office is in Austin, Texas. SamHorn.com
